Download Freeware HelpDesk CentreDesk Group Affordable, multi-user help desk applications, that are simple to use
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Freeware HelpDesk CentreDesk Group 3.2.3

Publisher:Merging Technologies
License:Freeware
Price:$99.00
OS:Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003
File size:27.63 Mb
Last updated:Wednesday 20 September, 2006 Minor Update
Product URL:Freeware HelpDesk CentreDesk Group webpage
Downloads:41
Users rating:  Not rated
View Freeware HelpDesk CentreDesk Group screenshots Download Freeware HelpDesk CentreDesk Group Buy Freeware HelpDesk CentreDesk Group

Freeware HelpDesk CentreDesk Group description

CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

Product keywords: helpdesk, help desk, freeware, call center, call centre, helpdesk software, help desk software, inventory, workshop, centerdesk, centredesk

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Publisher's Info
Merging Technologies Homepage
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